Investor Contact

Block C, Building 2, Jingdong Headquarters, No. 20 Kechuang 11 Street, Yizhuang Economic and Technological Development Zone, Daxing District, Beijing, China

METHOD OF CORPORATE COMMUNICATIONS TO SHAREHOLDERS

As part of the Company’s efforts to be more environmentally responsible, we strongly encourage all shareholders to elect for electronic receipt of corporate communications from the Company published by the Company (in both English and Chinese) in accordance with the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited (the “Listing Rules”).

Given the amendments to the Listing Rules in relation to the expansion of the paperless listing regime (which will take effect on December 31, 2023), the Company will adopt the new electronic dissemination arrangement as stipulated in the amended Listing Rules (the “New Electronic Dissemination Arrangement”).

Before the adoption of the New Electronic Dissemination Arrangement and in compliance with the Listing Rules, the Company will need to amend its articles of association, and will then send to the registered address of each shareholder kept with the Hong Kong Share Registrar an initial notification letter. This letter will detail the updated electronic communications method and include a method by which shareholders can notify/update the Company with its nominated functional email address and/or make a specific request for certain corporate communications to be delivered to them in printed form for a limited of time.

Until the adoption of the new electronic dissemination arrangement, the Company will continue to use its existing electronic dissemination arrangement as set out below.

Where can I find the corporate communications?

As has been the Company’s existing practice, we will not distribute printed copies of corporate communications published by the Company in accordance with the Listing Rules to shareholders by default. All shareholders can access and download digital copies of a corporate communication published by the Company in accordance with the Hong Kong Listing Rules on the Company’s website (https://ir.jdhealth.com) and the HKEXnews’ website (www.hkexnews.hk).

How will I be notified that the Company has published a new corporate communication?

If you have elected (or are deemed to have elected) to receive the corporate communications in electronic form on the Company’s website, the Company will continue sending notifications to shareholders to inform them that the Company has published a new corporate communication in accordance with the Listing Rules, which will be available for download on the Company’s website (https://ir.jdhealth.com) and the HKEXnews’ website (www.hkexnews.hk).

Can I still request printed copies of certain corporate communications?

If you have previously elected to receive corporate communications in printed form, the printed form (or forms) of the corporate communications will be sent to you free of charge.

You may at any time choose to receive free of charge any future corporate communications either in printed form, or read the website version; and either in English language version only, Chinese language version only or both language versions, notwithstanding any wish to the contrary you have previously conveyed to the Company. If you would like to receive future corporate communications from the Company in printed form instead of in electronic form on the Company’s website (or in electronic form on the Company’s website instead of in printed form); or if you have elected (or are deemed to have elected) to receive the corporate communications in electronic form on the Company’s website and for any reason have difficulty in obtaining access to corporate communications on the Company’s website, the Company will upon request send all future corporate communications to you in printed form free of charge; to do so, please complete the Request Form appended to the latest Notification Letter published on the above websites, and sign and return it by post or by hand to the Company c/o the Company’s share registrar in Hong Kong, Computershare Hong Kong Investor Services Limited, at 17M Floor, Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong, or send an email with a scanned copy of the completed Request Form to JDHealthInternational@computershare.com.hk.

For non-registered shareholders

Non-registered shareholders (i.e. such persons or companies whose listed securities in the Company are held the Central Clearing and Settlement System (CCASS) established and operated by the Hong Kong Securities Clearing Company Limited (HKSCC)) who wish to receive corporate communications published by the Company pursuant to the Hong Kong Listing Rule should liaise with your bank(s), broker(s), custodian(s), nominee(s) or HKSCC Nominees Limited through which your shares are held (collectively, the “Intermediaries”) and provide your email address to your Intermediaries.

Enquiries

For queries on the above arrangement, please call the enquiry hotline of the Company’s Hong Kong Share Registrar, Computershare Hong Kong Investor Services Limited, on (852) 2862 8688 during business hours (9:00 am to 6:00 pm (Hong Kong time), Monday to Friday, excluding Hong Kong public holidays), or by sending an email to JDHealthInternational@computershare.com.hk.

Key terminology

“Corporate communications” means any document issued or to be issued by the Company for the information or action of holders of any of its securities, including but not limited to (a) the directors’ report, its annual accounts together with a copy of the auditors’ report and, where applicable, its summary financial report; (b) the interim report and, where applicable, its summary interim report; (c) a notice of meeting; (d) a listing document; (e) a circular and (f) a proxy form.